Customer Circle






OuttenCDJR is proud to be an FCA Customer First Award-winning dealership.

FCA US created the Customer First Award for Excellence with its dealer partners and J.D. Power to elevate customer satisfaction with the dealerships with a specific focus on the sales and service experience, employee training and facility condition.

Dealers must achieve goals in five core “pillars” to earn the Customer First Award for Excellence designation:

  • Facility – Customers consistently find dealerships to be clean, convenient and comfortable. Facilities are certified every six months
  • Customer Processes – Dealer consistently executes processes for key customer interaction points, such as sales negotiation, delivery and follow up
  • Performance – Dealer achieves required high level of satisfaction in customer sales and service satisfaction surveys
  • Employee Survey – Survey employees annually, share findings with employees, and act on the feedback and results
  • Training Certification – Dealership personnel meet minimum training requirements for sales, service, parts and technical staff

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​866-865-7776

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16614 Pottsville Pike • Hamburg, PA 19526

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Today's Hours:

Sales: Closed

Service: Closed

Parts: Closed

Outten CDJR

16614 Pottsville Pike Hamburg, PA

Phone: ​866-865-7776

http://maps.google.com/?q=16614%20Pottsville%20Pike%2C%20Hamburg%2C%20PA%2019526

Parts

Phone: 844-743-1123

16614 Pottsville Pike Hamburg, PA

Mobile Parts

Phone: ​844-817-6628

16614 Pottsville Pike Hamburg, PA

Sales

Phone: 844-281-1981

16614 Pottsville Pike Hamburg, PA

Mobile Sales

Phone: 484-660-6056

16614 Pottsville Pike Hamburg, PA

Service

Phone: ​844-288-7649

16614 Pottsville Pike Hamburg, PA

Mobile Service

Phone: 844-690-3880

16614 Pottsville Pike Hamburg, PA
40.538380 -75.975490
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Outten CDJR
Outten CDJR
16614 Pottsville Pike
Hamburg, PA, 19526 US
​866-865-7776
https://di-uploads-pod18.dealerinspire.com/outtencdjr/uploads/2018/12/OuttenOGImage.png
Outten CDJR 40.538380, -75.975490.