OuttenCDJR is proud to be an FCA Customer First Award-winning dealership.
FCA US created the Customer First Award for Excellence with its dealer partners and J.D. Power to elevate customer satisfaction with the dealerships with a specific focus on the sales and service experience, employee training and facility condition.
Dealers must achieve goals in five core “pillars” to earn the Customer First Award for Excellence designation:
- Facility – Customers consistently find dealerships to be clean, convenient and comfortable. Facilities are certified every six months
- Customer Processes – Dealer consistently executes processes for key customer interaction points, such as sales negotiation, delivery and follow up
- Performance – Dealer achieves required high level of satisfaction in customer sales and service satisfaction surveys
- Employee Survey – Survey employees annually, share findings with employees, and act on the feedback and results
- Training Certification – Dealership personnel meet minimum training requirements for sales, service, parts and technical staff